SHIPPING AND RETURNS
What are the delivery costs?
We deliver free of charge within Germany and Austria for all orders of 200€ and above. You can choose between DHL and UPS, you can find an overview of the delivery costs here.
You can find an overview of delivery costs in other countries here.
What are the delivery periods?
If not otherwise specified, within Germany your order will be delivered within 1-3 working days, for deliveries abroad within 5-7 working days. Pre-orders have a delivery time of approx. 3-4 weeks.
How do I return an item?
We will cover your return costs. You can return your order within 14 days of delivery. You can easily create and print out a return label here. The refund will be made to your original payment method.
What happens to my voucher in the event of a return?
If you used a voucher for your order that can only be used once, it will be used up by this order. The voucher value will not be paid out for returned items and no new voucher will be booked in as a replacement.
PAYMENT
Which payment methods are accepted?
We accept the following payment methods: PayPal, credit card, invoice and prepayment via bank transfer. You can find details regarding the payment methods here.
What can I do if my payment failed?
If your payment has failed, please check your payment details and try again. If the problem persists, please select an alternative payment method or contact our customer service (info@wernerchrist.com).